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Warranty & Returns Policy

At GOWUTAR, we stand behind the quality and reliability of our products. Our goal is to provide high-performance optics at an affordable price, backed by responsive customer support.

To give you confidence in your purchase, GOWUTAR offers a 30-Day Return, 60-Day Defect Protection, and 3-Year Technical Warranty as outlined below.

 

1. Warranty Coverage

30-Day Returns | 60-Day Defect Protection | 3-Year Technical Warranty

 

30-Day Returns – Returns for non-defective products;

60-Day Defect Protection – Refund or replacement for verified manufacturing defects;

3-Year Technical Warranty – Long-term coverage (repair or replacement) for manufacturing defects.

The 3-year technical warranty applies to manufacturing defects under normal use. It does not cover intentional damage, misuse, unauthorized modifications, accidents, improper installation, or other damage caused by improper handling.

 

■ Non-Defective Returns Within 30 Days

If you wish to return a product for reasons unrelated to a defect, such as incorrect fit or a change of mind, please contact us within 30 days of purchase.

To qualify for a non-defective return:

  • The product must be unused and in resalable condition.
  • The product must be returned in its original packaging with all accessories, manuals, and included components.
  • The customer is responsible for return shipping costs.
  • The original shipping charges, if any, are non-refundable.

 

■ Defective Products Within 60 Days

If you believe your optic has a manufacturing defect, please contact us within 60 days of purchase.

For verified defects:

  • GOWUTAR will cover return shipping costs within the United States.
  • Please securely pack the product in its original packaging with all included accessories.
  • After inspection, we will determine whether the product can be repaired or replaced.
  • If the product is confirmed defective and cannot be repaired, we will provide a new replacement unit, unless the product has been discontinued.
  • If no manufacturing defect is found after inspection, the original product will generally be returned to the customer. In certain cases, GOWUTAR may offer a tested replacement unit as an alternative solution.

 

■ Defective Products After 60 Days

For verified manufacturing defects reported more than 60 days after purchase:

  • The customer is responsible for the cost of shipping the product to GOWUTAR.
  • GOWUTAR will cover the shipping cost of the repaired or replacement product back to the customer.
  • The product will be repaired or replaced in accordance with the terms of our 3-year technical warranty.

 

2. Proof of Purchase

A valid proof of purchase is required for all returns and warranty claims.

Please provide your order number, receipt, or other valid proof of purchase when contacting us.

 

3. Restocking Fee

No restocking fee will be charged for verified defective returns.


A 15% restocking fee may apply to non-defective returns or exchanges and will be deducted from the refund amount.

 

4. Damage, Accidents & Improper Use

Damage caused by accidents, drops, misuse, improper installation, unauthorized modifications, or acts of nature is not covered under the standard warranty.

However, GOWUTAR may, at its discretion, offer a repair, replacement, or other solution as a courtesy depending on the circumstances.

GOWUTAR reserves the right to determine whether damage resulted from a manufacturing defect or from external factors.

 

5. Refund Adjustments

We reserve the right to refuse a return or adjust the refund amount if the returned product does not meet the applicable return conditions.

  • Shows signs of use or damage beyond normal inspection;
  • Is missing accessories or components;
  • Is not returned in its original packaging; or
  • Is otherwise not in resalable condition.

 

6. Refunds & Processing Time

Once we receive your returned product, it will be inspected to determine whether it meets the applicable return or warranty requirements.

Approved refunds or replacements will normally be processed within 72 hours after inspection.


7. How to Start a Return or Warranty Claim

To request a return, refund, repair, or replacement, please contact us with:

  1. Your order number or proof of purchase;
  2. The product model;
  3. A description of the issue or reason for the return; and
  4. Photos or videos of the product and issue, if applicable.

Our customer service team will review your request and provide the next steps.

If you have any questions about our warranty or return policy, please contact us. We are always happy to help.

GOWUTAR — Reliable Optics. Built with Confidence.